Privacy Policy

Last updated: February 12, 2026

Who We Are

CleanSure is a chemical-free bed bug extermination company serving Philadelphia and Southeastern Pennsylvania. We operate the website bedbugexterminator.services and provide professional pest control services to residential and commercial customers.

We understand that dealing with bed bugs is stressful enough without worrying about what happens to your personal information. This policy explains, in plain language, exactly what we collect, why we collect it, and how we keep it safe.

What We Collect and Why

We only collect information that directly helps us serve you. Here's what that looks like:

When You Fill Out Our Contact Form

When you request a free inspection or quote, we ask for:

• Your name — so we know who to ask for when we arrive
• Phone number — so we can call you back to schedule your inspection
• Email address — so we can send you confirmation details and follow-up information
• Property address — so we know where to go for the inspection and can assess the service area
• Urgency level — so we can prioritize emergency situations
• Problem description — so our technicians can prepare for your specific situation

For commercial customers, we also ask for your business name and type so we can tailor our approach to your industry's specific needs.

When You Visit Our Website

Like most websites, ours automatically collects some technical information:

• Google Analytics data — pages you visit, how long you stay, and how you found us. This helps us understand which content is helpful and improve our website. This data is aggregated and does not personally identify you.
• Standard server logs — your IP address, browser type, and device information. This is standard web hosting data that helps keep our site running smoothly.

How We Use Your Information

Your information is used for one purpose: providing you with bed bug extermination services. Specifically, we use it to:

• Contact you to schedule your free inspection
• Provide quotes and treatment plans
• Deliver the services you've requested
• Follow up after treatment to ensure your satisfaction
• Send service-related communications (appointment confirmations, preparation instructions, follow-up care tips)

That's it. We don't use your information for anything else.

How Your Form Data Is Processed

When you submit a form on our website, here's what happens:

• Your form submission is handled securely through Netlify Forms, our website hosting provider. Netlify processes and stores your submission data on their servers.
• We receive a notification so we can respond to your inquiry promptly.
• Form data may be forwarded to our team via email through third-party automation tools (such as Zapier) to ensure fast response times.

All of these services have their own privacy policies and security measures in place to protect your data during processing.

Who Has Access to Your Data

Access to your personal information is limited to:

• Our team — only the CleanSure staff who need it to schedule and perform your service
• Service providers — Netlify (website hosting and form processing), Google Analytics (anonymous website analytics), and email/automation tools that help us respond to your inquiries

We do not sell, rent, or trade your personal information to anyone. We do not share your data with marketing companies, data brokers, or any other third parties for their own purposes.

How We Protect Your Information

We take reasonable steps to keep your information safe:

• Our website uses HTTPS encryption for all data transmission
• Form submissions are processed through secure, encrypted channels
• Access to customer data is restricted to authorized team members only
• We use security headers and best practices to protect against common web vulnerabilities

No system is 100% secure, but we take data protection seriously and follow industry best practices.

Cookies and Tracking

Our website uses cookies from:

• Google Analytics — to understand how people use our website so we can improve it. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not use cookies for advertising, retargeting, or cross-site tracking.

Your Rights

You have the right to:

• Ask what data we have about you — we'll tell you everything we've collected
• Request corrections — if any information is wrong, let us know and we'll fix it
• Request deletion — want us to delete your data? Just ask and we'll take care of it
• Withdraw consent — you can change your mind about data collection at any time

To exercise any of these rights, simply contact us using the information below. We'll respond promptly and handle your request with care.

Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it immediately.

Changes to This Policy

If we make changes to this privacy policy, we'll update the "Last updated" date at the top of this page. For significant changes, we'll make reasonable efforts to notify affected individuals. We encourage you to review this page periodically.